Archive for the ‘International business’ Category

The next step

Sunday, January 1st, 2017

As my consulting business in China became busier and projects for both the PRC central government and local government offices increased, a number of people pointed out that some of my blog posts could be taken as somewhat anti-Chinese. As a result, I decided to take a break from posting for a while.

Fast forward four years . . .

I originally established a consulting company in China in order to accomplish the following.

  1. Study the Chinese language
  2. Establish and run a company in China
  3. Better understand the lifestyle and customs in China
  4. Learn about the differences between the tax laws and normal business practices in Japan and China
  5. Experience the problems encountered by Japanese companies operating in China
  6. Make more Chinese friends
  7. Travel to various regions around China

I believe that I managed to accomplish all of my goals to some extent during the ten years from 2006, and also realized that I preferred living in Japan to living in China. As a result, I decided to shut down and dissolve the Chinese company.

After returning to Japan, I thought more about the type of work I’d been doing for the last few years, and realized that while the name of the company (Hyman Translations) was fine for the translation and printing work for which it was started twenty years ago, it was no longer suitable for the business consulting which now accounted for a majority of my time. Accordingly, I changed the company name to Hyman International.

While my work continues to take me to various places, I’m now back in Japan for most of the time and shall occasionally post about episodes from the last few years as well as day to day observations.

JIMTOF is international?

Thursday, December 30th, 2010

While my company translates a broad range of fields, a lot of my own translation work involves machine tools, machining centers, and related technology. So, when the “Japan International Machine Tool Fair” is held, I try to attend. Not only is it a good way to meet up with a dozen or so clients in one day, but I also get to see the latest developments and technology.

This year I flew out from China (just two nights) to Tokyo for the event. It seemed a lot to do for an exhibition, but it is only held once every two years. The usual players were there and, unfortunately, many of the companies still had terrible English and Chinese on their panels, in the catalogs, and on their signs. Not much chance for those companies to succeed in the international market. Still, nothing new or surprising.

Then, I saw the large sign announcing the event itself. The Japan Machine Tool Builders’ Association (JMTBA), which organizes the event, couldn’t even spell “International” correctly; they omitted the second “i”. Amusing? No. Pathetic and incompetent? Yes. How do they expect to improve Japan’s international standing in the industry if the host of this major event can’t even spell.

Oh well, I thought, anyone can make a mistake. That is, until I had a look at the English version of their website. They manage to spell the same word incorrectly, again; this time, omitting the second “a”.

[ Click for a larger image ]

On the bright side, they have time for improvement by JIMTOF 2012 . . .

Alcohol and business dinners

Tuesday, May 18th, 2010

If you think that alcohol and business don’t go together, perhaps you’d better stay away from China. They don’t only go together; I’d go so far as to say, “no alcohol, no business”. While the concept of discussing business or just getting to know people during dinner and a drink may be commonplace in many countries, China takes it a step further.

My first visits to China were as a member of a group of businessmen from Japan invited to see various cities in China, and be encouraged to “invest” in their cities, which each had their attractions and carefully-named “development zones”.

Typically, our group would consist of half a dozen members, and we would be greeted by high-ranking officials from the local municipality, managers of the development zones, local businessmen involved in international trade, and various other bodies to fill the room and totally outnumber us. At first, it seemed as though this was all part of the VIP treatment that we normally received, which often also included police escorts into town through red lights and all. But, first impressions can be deceiving, especially in China . . .

So, the first morning, after taking a tour of a (partially developed) development zone, we would be invited (taken!) to lunch with a dozen or so local people. They would range from factory managers to the mayor. In addition to the beer (served cold if we were lucky), we would be treated to the local variety of white spirit (baijiu). This ranges in alcoholic content from about 35% to 75%, and in taste from bad to worse.

The tradition, if that’s what you call it, or custom is for each person on the visiting side of the table to drink a glass of this local spirit with everybody on the welcoming side of the table. Remember, that’s six of us and at least twelve of them. Yep, it’s an us and them game! Competitive drinking at its worst. With six of us, and twelve of them, it means that for every “round” of drinks, we each get to drink twelve glasses, and they each get to drink six. If that doesn’t sound fair, it is only later that you learn how they are often only drinking water or tea, while you are being treated to the local 55% alcohol fire-water. And, it’s still just lunchtime!

After another tour of a port, or maybe a two-hour seminar (a good place for a sleep) with impossible-to-comprehend literature (they tell it’s been translated into your language, but . . .), you get 30 minutes in your hotel room before the dinner starts at about 6:30 pm.

Dinner is usually a selection of the best the region can offer. This can range from sea cucumbers, scorpions, and fried insects to things you can’t recognize but don’t have the courage to ask about. And, yes, of course, the drinking. It is basically the same as at lunch but with the volume turned up: bigger glasses and more toasts.

After dinner, you are typically taken drinking at a local karaoke establishment where you are looked after by young ladies that speak your language. There, the normal beverage is warm beer.

Why drink that much?

Well, they don’t drink so much as make sure that their guests do. There are varying reasons given for this, but the most convincing to date is that people tend to reveal their true selves when they are somewhat inebriated, and the Chinese like to see the true person, flaws and all, before they even consider doing business with them. Another reason given, which I have experienced myself numerous times, is that they will ask the same question several times from different angles. At first it seems as though they are either stupid or forgetful, but they are not. They are calculative, smart, and relatively sober! They will ask you about a date. When that was, how old you were then, how many years ago it was, how old you are now, etc. They are, of course, making sure that the answers you gave at lunchtime, before you started drinking, and after you are suitably pickled are all the same. Not a problem, as long as you are telling the truth.

How to avoid drinking

Basically, you can’t. Unless you tell them the very first time you meet them that you do not drink—cannot drink—any alcohol, you will be socially obliged to drink “just a little”, and that soon escalates into “just too much”. Even taking a sip for the first toast is enough to let them know that you can drink if you want to.

Not drinking is an option, as is stopping when you feel you have had enough. However, you should be aware that refusing their drinks is tantamount to refusing their business.

Interpreters

I’d also warn you to beware of the young ladies from the local municipal offices that are brought along as your interpreters. It is quite often that they will not be able to finish their glass of whatever is being drunk at the time and you, as a gentleman, will be expected to drink it for them. It isn’t unusual for these interpreters to ask for red wine as they “really don’t like the baijiu” (as if any of us do!), and then just take a sip leaving you to finish the glass of wine after your warm beer and baijiu.

Summary

On the brighter side, while it may take several years and a lot of honesty on both sides, once you become more than just prospective business partners, the amount of alcohol decreases dramatically, and it is not uncommon for Chinese officials to only request tea at lunch meetings explaining that they have to drink with “new people” that evening.

All in all, I’d say that the Chinese tend to look at people and ask themselves if they can do business with them in ten years time. Whereas as the Japanese tend to look at people and try to calculate the profit from the deal on the table.

Just different policies and different cultures, but here I think I prefer the Chinese way of thinking. Just their way of thinking in the long term, not their choice of alcohol!

Bribes in China

Saturday, May 8th, 2010

Whenever the subject of doing business in China is mentioned, so are bribes. There is no denying that “bribes” are still a part of daily life in many aspects of doing business in China. It is so common that it is rarely even thought of as being wrong. Paying bribes is common sense in today’s China, and trying to do things “the right way” is often just seen as going against common sense and displaying your ignorance of how things get done when you are trying to get something done. It might be better to think of the bribes more as just “the expense of doing business” or a “fee” to get something done.

These bribes can be divided into two main categories: “good bribes” and “bad bribes”. Let me talk a little about that first.

● Good bribes

A good bribe is when you pay somebody to do something they should be doing anyway. It is a little grease to speed things up, which may take much longer than necessary without it. For example, when applying for a visa renewal, the person at the desk can make the process much more complicated and painful than it really needs to be. They can ask for documents that aren’t listed as being required in the regulations, they can interpret the regulations to mean that you have written something incorrectly and need to rewrite the entire document; these “corrections” can go on forever. However, without that persons stamp on your application you can’t proceed to the next stage of the process. Even though you are just trying to do the right thing the right way, for some reason it always seems to take far more time and energy that it is supposed to. In times like this, and there are many of them, giving the person at the desk a small “gift” can suddenly speed things up and make all those small problems go away. The result is just that your application proceeds according to the rules, you save a lot of time, and nobody has broken any laws. That gift (bribe) means that your application goes much quicker and smoother. This is so common at city halls, banks, police stations, hospitals, that it is no more than common sense.

In some cases, instead of giving a gift, you can just have “a friend” make a telephone call for you. This too can make all the problems go away and bring your application to the top of the pile. However, don’t be fooled into thinking that having somebody make that phone call will end up being any less expensive than the gift would have been. It’s much more complicated than that. (More about that another time . . .)

Bad bribes

On the other hand, a bad bribe is where you pay somebody to do something they shouldn’t do. For example, you might want somebody to overlook a small infraction of rule, or you might want somebody to break a rule for you. These kinds of bribe are less common than the good bribes, but are usually more expensive and much more dangerous.

You should never be the one to suggest such a bad bribe. If you bring up the idea, you could get arrested and that would just lead to more bribes! If the other person brings up the possibility of something getting done if you were to do something for them or give them a gift, you should think carefully about it. Whenever possible, consult a local friend before even agreeing to the idea, as there have been many cases where people have found themselves in a lot of trouble trying to bribe the wrong person.

How to know if it is a “good” or “bad” bribe

This is quite simple. For example, if you are trying to get something through customs, but are running into lots of paperwork and questions, and then you are told that all can be fixed for a certain price. All you need to do is ask yourself whether or not those goods should be allowed through customs.

If there is no real reason for the customs officer to be delaying your shipment, and you are just being made to go through lots of extra time-consuming hoops, then the chances are that it is a good bribe that is being proposed. On the other hand, if you know that the goods really shouldn’t get through customs, but you can get them through for a price, then there is little doubt that this is a bad bribe.

How to pay a bribe

There are many ways that these gifts are given in China. Though it may seem obvious, it is important to remember that nobody is going to give you a receipt for a bribe and, even if they did, you couldn’t use it as a company expense. Also, if you are seen giving, or the official is seen receiving cash, things can get ugly and complicated very quickly.

So, instead of giving cash, it is now very common to give prepaid cards to charge mobile phones, or gift certificates that can be used in local department stores. Everybody has a mobile phone and these prepaid cards can be used to charge any phone. The department store gift certificates, especially those for Japanese stores, have a certain social status attached to them. In addition to avoiding handling cash, there is another advantage of using these two items as gifts: when you purchase them, you are issued with an official receipt so the purchase can be written off as a company expense.

However, before you start criticizing these practices in today’s China, think back to how things were in Japan and other countries soon after the Second World War. In Japan, the same character used to write bribe was often read in another way and was used to mean a “gift given to show appreciation”. Vouchers that could be used to buy rice were a very common gift in the years after the war in Japan. I don’t think anybody would try and claim that bribes are no longer given in any society; it is just that the form of the bribes and the ways they are paid have changed with the times.

When in China, do as the Chinese do!

People who speak your language

Wednesday, March 3rd, 2010

Probably the most common factor in the mistakes I’ve seen people make in China is them trusting the first person they met that happened to speak their language. This is more common with Japanese who go to China and meet somebody who speaks Japanese and then goes on to be their best friend introducing them to people who can do anything and solve all their problems. Hah!

Imagine you are in a room of 100 people, all equally qualified to do a certain task, or to introduce you to other people, but only one of the 100 speaks your language. Who are you more likely to end up speaking with, working with, and trusting? Yes, that one person. Now, what is the chance that out of the 100, he or she was the best qualified for the job? 1% if you are naive enough to believe that they were there by chance, or somewhere below zero if you’d seen it happen as many times as I have.

Still, it’s not difficult to understand. You are in a room with a group of people all smiling at you and giving you business cards you can’t read, and there is this single person standing next to you explaining who is who and what they do. Of course, this is the person you ask, and your instinct is to trust them. What would you do without them? The answer is: probably a lot better!

There are a great number of Chinese people that make their livings by introducing unsuspecting foreign investors (that is what they like to call us) to people that can solve their problems. These problems can range from buying a simple commodity to getting your visa extended. There is always a cost, and your new friend always gets a commission. You, on the other hand, are highly unlikely to have been introduced to the best person for the job, and will certainly be paying much more than necessary for the goods or service. In all probability, you were introduced to the person willing to pay your friend the highest commission. The quality of the goods or the level of service is quite irrelevant.

The best way to avoid this is to use an interpreter. That way you can speak with all the100 people, and deal with the person you choose—the person that you feel is best qualified for the job. But, be careful: there are also many interpreters that are really just there for the commission as well, so suspect everything, ask lots of questions, and be as careful as you can. Finding a good (trustworthy) interpreter is probably the first and most important thing to do when arriving in China to do business.

Hint: The good interpreter that you can trust is NOT likely to be the cheapest you can find. The cheaper ones often have supplementary income in the form of commissions, bringing you back to the top of this page!